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FAQ

Why should you buy from us?

We supply a range of only the best quality products & service with a 100% Satisfaction Guarantee. We can do this because we know and deal personally with manufacturers of well known brands world wide. This gives us the quality and technology of leading brands without the high cost.
Through our extensive research & experience in the industry, our product line has been put together with specified components that suit Australian conditions.

How soon will my item arrive after purchase?

As soon as funds are transferred and appear in either Paypal or our bank account your item will be despatched within 24-48 hours. We can provide all the relevant information eg. Consignment number, courier details and contact numbers if requested. The delivery process usually takes up to 3-10 Working Days depending on your location. (Remote areas can take up to 14 Working Days) . ** Please note that funds take 1-2 business days to show in our account after your transfer.

What happens after I pay for my big Pressure Washer Cleaner?

All our High Pressure Washer Cleaners are delivered to the Courier Depot closest to you. This eliminates issues with delivery times & assistance being required for the driver due to the size & weight of the cartons. Once payment is received, we advise the warehouse to instigate the delivery process. We will receive details of what Depot your unit will be delivered to and advise you of ALL the necessary details, including contact numbers & address. This means you can track your item and then organise a time that suits you to pick up the unit which will be lifted into your vehicle/trailer. Doesn't get much easier than that!

Please feel free to enquire which the closest Depot to you will be if you would like to know prior to purchase.  :)   

I’m worried about my item. Can I track it?

You can relax, we use a fully trackable courier system for 95% of the items we send out, if your item has not arrived 2-3 days beyond our estimates, simply get in touch and we’ll track it down for you. Rest assured that since all items require a signature on delivery, in almost all cases of late arrival, items are either at your local post office awaiting collection or at a nearby courier depot. A helpful hint is to check in your letter box or with other household members for a calling card before contacting us. We also offer full insurance for all items sent via Australia Post for an extra fee.

What if the item is damaged or faulty on arrival, is it insured?

All items leave our warehouse in perfect condition. However, in the unlikely event that your item is damaged or faulty on arrival please contact us immediately and we will try to resolve the issue. All our items are covered by free transit insurance. This does however, expire 24 hours after delivery. If parts are damaged when received, we ask that damaged photos are emailed and we will either issue replacement parts or replace the item if necessary. All sales are final and you agree to these terms once you purchase. (With our larger pressure washers, collection from the nearest depot eliminates the issue of the unit being damaged during delivery.)

Can I pick up the item?

We sometimes have a request from a customer due to varying circumstances about picking up their item in person. Please email us on info@pressurewasherparts.com.au or phone us on 0467 360 820 to arrange.  

Do you deliver to a PO box?

Our Pressure Washers are delivered to a depot closest to you for collecton.

All other parts & accessories are either delivered by Australia Post Signature on Delivery Parcel Post. Express Post or sometimes Couriers Please.

 If your order is being sent direct from our supplier, then a street address is essential. 

Do you offer Combined Shipping Price?

We ALWAYS offer the BEST shipping prices possible, but due to the size and weight of our items, we are unable to offer a discount on our large units. However, if we can combine postage on the smaller items,we do. Some items eg. guns & hoses - cannot be packaged together due to shape & weight. (The weight of the hose can damage the gun/lance). The website does not have the capacity to combine postage - so please follow the instructions about purchasing multiple items on the first page of Replacement Parts & Accessories - IMPORTANT INFORMATION FOR YOU

Are there any extra costs after I’ve paid for shipping?

Absolutely not. All costs are included in our shipping fees so that there are no hidden ‘surprises’.

What payment methods do you accept?

We accept Paypal, Direct Deposit or Money Order. We are unable to accept COD or personal cheques.

Can you supply a Tax Invoice / Receipt?

Once you have paid for your item, you will receive a Tax Invoice/Receipt automatically via email.  Please print this out for your records.  

Are the items GST inclusive?

Yes. All items including shipping costs are inclusive of GST.

What happens if I forgot to include my Surname details with the payment?

We ask you to include your Surname if you use Bank Deposit so we can easily identify your payment and mark the item as paid.
We would love nothing more than to send out your item immediately, but unless we can confirm your payment against your Surname - we can’t.

If I pay via Bank Cheque or Money Order – where do I send the payment?

Once you have purchased the item, the website will ask you how you wish to pay. If you choose Bank Cheque/Money Order, this will show you our banking details.
Simply post your payment to us (our postal address will be listed) and we will send your item as soon as your Money Order or Bank Cheque has cleared. Bank Cheque/Money Orders usually take 3 business days, so don’t forget to factor this in when you are waiting for us to advise you that payment has been received and that your item has been sent.

What do I do after I have paid?

You don’t have to do anything, you are all done! After you have made payment there is no need to email us. Should your item not arrive within specified time, please contact us & we will track it for you. We like to keep in touch with you throughout the entire process so you don’t need to contact us (unless you want to of course – always happy to receive emails from our customers)

Do you offer a Warranty?

Please refer to the item description on the website as warranty terms differ from item to item. Please be aware that we will require photos of any issues including associated damage if applicable with any 'Warranty' Claims/queries. We reserve the right to refuse any claim without photo proof.

Definition of Warranty - Manufacturing fault only - NOT normal wear & tear or misuse/modification of item.

**NB - Any modifications made to any machine after delivery automatically void your warranty.  

How do we contact you?

Please either email us at info@pressurewasherparts.com.au or call us on 1300 668 982.

Can I get spare parts for my item?

We are pleased to tell you that we stock a huge range of replacement components and accessories for all our equipment. We have a dedicated section in our workshop for spares and/or extras for all our machines. Please contact us if you have any questions or if you need advice anytime. Either email us on info@pressurewasherparts.com.au or call 1300 668 982.

I’m having trouble with my recently purchased item.......

One of the most important things we stress to our customers is that with any new machine the best thing to do is to familiarise yourself with its manual. In many cases the manual doesn’t even make it out of its plastic envelope, even gets thrown out with the box your machine came in! We ask you to remember that many types of equipment have evolved these days and the answer may be as simple as reading the instructions. If, after reading the instructions you still have an issue, please don’t hesitate to contact us via email or phone. All our Pressure Washers come with our own detailed Pre-Start & Care Instructions.  Please follow these carefully and keep somewhere safe for future reference.  Care of your machine adds to the longevity.    You will also find some information on servicing your machine on our home page under a link.  

Who can service my machine?

Basic service items can be done by any competent operator. For advice / information / instruction please see link at base of website : Servicing & Pump Pressure Issues.

However for your more comprehensive maintenance, you can take your machine to your local service centre/specialist.

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